Moving Company Virtual Assistants Who Book the Move Before the Customer Calls Someone Else
People shopping for movers call three or four companies and book whoever quotes first. If your phone rings out while your crews are on a job, that move goes to a competitor. A Go Hire Virtual moving company VA answers the call, sends the estimate, and locks in the date. From $12/hr with no long-term contracts.
Book a Free 15-Min Task AuditSee PricingWhat Is a Moving Company Virtual Assistant?
A moving company virtual assistant is a remote, trained office assistant for local and long-distance movers who answers sales calls and web leads, schedules surveys, sends estimates, books move dates and deposits, schedules crews and trucks, keeps customers updated on move day, and handles invoicing, damage claims and reviews. Go Hire Virtual moving company VAs start at $12/hr.
- Cost$12–$14/hr, no recruiting fees
- Top tasksLive call handling, Estimates & follow-up, Booking & deposits, Crew scheduling, Claims, Reviews
- Time to startAbout 1 week after a free task audit
- SavingsAbout $13,000/yr vs. an in-house receptionist's wages*
The Three Calls That Make or Break a Moving Company
Each one needs a different kind of follow-through. Your VA handles all three.
The estimate request
A customer comparing three movers. Whoever quotes first usually wins.
Your VA answers live or calls the web lead back within minutes, gets the addresses, home size and date, and books a video or in-home survey the same day.
The booked move
The deposit is in, but the customer still has questions and nerves.
Your VA sends the contract and a move-prep checklist, confirms 48 hours out, and texts the crew arrival window on move day.
The commercial or long-distance job
Office relocations and interstate moves have more paperwork, more stops and bigger tickets.
Your VA tracks inventories, certificates of insurance, delivery windows and billing, so nothing slips between pickup and delivery.
What Your Moving Company Virtual Assistant Handles
Your VA works as your remote office team, inside your own software.
Live calls & lead response
Answers sales calls and calls web leads back within minutes, before they book another mover.
Surveys & estimates
Schedules video or in-home surveys and sends estimates the same day.
Booking & deposits
Sends contracts, collects deposits through your payment link and confirms the date.
Crew & truck scheduling
Builds the daily schedule and sends crews addresses, inventory and notes.
Customer updates
Sends reminders, prep checklists and arrival windows so customers stop calling to ask.
Damage claims
Logs claims, gathers photos and inventory sheets, and keeps each claim moving.
Commercial & storage accounts
Coordinates office moves, storage billing and repeat business clients.
Invoicing & reviews
Sends final invoices, payment reminders and review requests after each move.
Move-Day Logistics Without the Phone Tag
A booked move still has a dozen moving parts: elevator reservations, parking permits, certificates of insurance for apartment and office buildings, packing material drop-offs and the crew's start time. Your VA confirms each one 48 hours out and sends the customer a short checklist, so trucks don't sit at the curb waiting on a building manager.
Numbers to Watch Once Your VA Starts
Track these for 30 days before and after your VA starts, so you can see the difference.
- Missed calls per week
- Lead response time from web lead to first call
- Unfollowed estimates that never got a second touch
- Estimate-to-booking rate share of estimates that become booked moves
- New Google reviews per month
A Day With Your Moving Company Virtual Assistant
Here's what a typical weekday looks like.
- Call back the overnight web leads and set two video surveys
- Send crews today's addresses, inventories and arrival windows
- Follow up on five open estimates for next month's moves
- Book a long-distance move and collect the deposit
- Confirm tomorrow's elevator reservations and certificates of insurance
- Send invoices and review requests for today's moves
Software Your Moving Company VA Works In
Your VA logs in to the tools you already use.
Moving Company Virtual Assistant Cost
Simple hourly pricing. Add hours for peak season and scale back in winter.
| Plan | Rate | What it covers |
|---|---|---|
| General VA | $12/hr | Call handling, lead response, booking, crew schedules, customer texts, invoicing and review requests |
| Professional VA | $14/hr | Estimate follow-up, damage claims, commercial and long-distance coordination, storage billing and reporting |
No recruiting fees, no benefits or equipment costs, and no long-term contracts. *Savings estimate: a full-time General VA (40 hrs/week) costs about $24,960/yr, vs. about $38,002/yr in wages for an in-house receptionist at the BLS median of $18.27/hr (May 2025). That compares wages only, before payroll taxes, benefits, PTO and recruiting.
Moving Company Virtual Assistant FAQs
How much does a moving company virtual assistant cost?
Go Hire Virtual moving company VAs start at $12/hr for a General VA and $14/hr for a Professional VA. There are no recruiting fees or long-term contracts, and you can add hours for peak moving season.
Can a VA send moving estimates?
Yes. Your VA builds estimates from your rate sheet and the customer's inventory or video survey, sends them the same day, and follows up until the customer books or says no. Final pricing stays your call.
Can my VA schedule crews and trucks?
Yes. The VA works in your moving software to assign crews and trucks, sends job details the day before, and texts customers their arrival window.
Can a VA handle damage claims?
Yes. The VA logs the claim, collects photos and the inventory sheet, keeps the customer updated, and passes it to you or your insurer for the decision.
How fast can I hire a moving company virtual assistant?
Most owners are matched in about a week after a free 15-minute task audit.
Do you have bilingual moving company virtual assistants?
Yes. English and Spanish VAs are available.
Virtual Assistants for Related Trades
Running more than one service line? See our VAs for related home service trades.
Answer Every Lead. Book More Moves.
Book a free 15-minute task audit and get matched with a trained moving company VA in about a week.
Book Your Free Task AuditCall (801) 649-4899