Towing & Roadside Assistance Virtual Assistants
A dedicated towing dispatch virtual assistant answers rescue calls with urgency, dispatches drivers, manages motor club jobs, and handles impound and billing paperwork. From $12/hr with no long-term contracts.
Book a Free 15-Min Task AuditSee PricingWhat Is a Towing Virtual Assistant?
A towing virtual assistant is a remote, trained dispatcher and office assistant for towing and roadside assistance companies who answers stranded-driver calls, collects location and vehicle details, dispatches drivers, accepts and updates motor club jobs, manages impound and release paperwork, and handles billing. Go Hire Virtual towing VAs start at $12/hr.
- Cost$12–$14/hr, no recruiting fees
- Top tasksRescue call answering, Dispatch, Motor club jobs
- Time to startAbout 1 week after a free task audit
- SavingsAbout $13,000/yr vs. an in-house receptionist's wages*
Where Towing and Roadside Assistance Companies Lose Revenue and How a VA Fixes It
Towing is won in the first 60 seconds of a call. These are the leaks that send jobs to the next operator.
Calls missed while you're driving
Owner-operators can't safely answer while hooking up a car.
Your VA answers and dispatches for you.
Motor club jobs timing out
Unaccepted offers go to the next company.
Your VA monitors and accepts jobs per your rules.
Incomplete call details
Wrong locations or vehicle info waste drive time.
Your VA confirms exact location, vehicle, and situation.
Unbilled jobs
Motor club, private property, and account tows need clean paperwork to get paid.
Your VA closes every job out the same day.
What a Towing Virtual Assistant Does
Your VA works as your remote office manager, dispatcher, and customer service rep, inside your tools and on your schedule.
Rescue call answering
Answer stranded-driver calls with calm urgency and capture location, vehicle, and safety details.
Dispatch
Assign the nearest available driver and share ETAs with customers.
Motor club jobs
Accept and update jobs in motor club portals and keep statuses current.
Impound & release
Manage storage records, release paperwork, and lien notices.
Account customers
Handle dealership, body shop, and fleet account requests.
Billing & invoicing
Invoice cash, account, and motor club jobs and reconcile payments.
Job documentation
Organize photos, damage notes, and signed releases for every tow.
Extended-hours coverage
Cover evening and weekend call windows based on your VA's schedule.
Reviews & reputation
Request reviews from satisfied customers.
A Day With Your Towing Virtual Assistant
Here's what a typical weekday looks like when a trained VA runs the front office for towing and roadside assistance companies.
- Reviews overnight calls and closes out yesterday's motor club jobs.
- Dispatches a jump start and a flatbed tow from rush-hour calls.
- Processes an impound release and collects storage fees.
- Schedules three dealership transports for an account customer.
- Uploads photos and signatures for completed motor club jobs.
- Hands off to evening coverage with an updated board.
Software Your Towing Virtual Assistant Works In
VAs log in to the systems you already use, so nothing changes for your techs or your customers. Tell us your stack in the task audit and we'll factor it into your match.
Towing Virtual Assistant vs. In-House Hire vs. Answering Service
An answering service takes messages. An in-house hire is expensive and slow to replace. A dedicated VA does the whole front-office job for less.
| Go Hire Virtual VA | In-house office hire | Answering service | |
|---|---|---|---|
| Cost | $12–$14/hr, no payroll taxes or benefits | $18.27/hr median wage* plus taxes, benefits & PTO | Per-minute or per-call fees |
| Books jobs in your software | Yes, in Towbook and similar tools | Yes | Usually takes a message |
| Follows up on estimates | Yes, on a set cadence | When there's time | No |
| Invoicing & collections | Yes | Yes | No |
| Review requests & reactivation | Yes | Sometimes | No |
| Knows your trade & customers | Dedicated VA matched to towing | Yes, after training | Shared operators |
| Time to hire | About 1 week | Weeks to months | Days |
| Commitment | No long-term contract | Employment, onboarding & turnover | Plans vary |
*Median hourly wage for receptionists, May 2025, U.S. Bureau of Labor Statistics. Answering service and in-house details reflect typical arrangements; individual providers vary.
Towing Virtual Assistant Cost
Simple hourly pricing, published up front. No recruiting fees, no benefits, no equipment, and no long-term contracts.
General VA
- Answering rescue calls and dispatching
- Motor club job updates and ETAs
- Invoicing and review requests
Professional VA
- Impound, storage, and lien paperwork
- Bookkeeping, account billing, and collections
- Account customer management and marketing
Estimate your savings
Compare a General VA at $12/hr with the wages alone of an in-house receptionist at the BLS median of $18.27/hr.
How to Hire a Towing Virtual Assistant
Three steps, about one week, from first call to your VA answering the phones.
Book a free task audit
In 15 minutes, we map where calls, jobs, and payments are slipping through the cracks in your towing business.
Get matched
We match you with a trained, pre-vetted VA who fits your trade, software, and hours, usually in about one week.
Start delegating
Your VA gets to work in your tools, with our client success team supporting you along the way.
What Home Service Owners Say About Go Hire Virtual
“Handling rescue calls from customers with professionalism and urgency… assistance is dispatched quickly and efficiently.”Merinda Pickett, Google review
“Handles customer inquiries, schedules service appointments, and follows through with all tasks asked of her.”Christina P., family-owned business for 75+ years
“I have a bilingual Spanish / English VA who has been handling most of my cleaning company's operations.”J Brady, Google review
Towing Busy-Season Playbook: What Your VA Handles Month by Month
Towing volume spikes with bad weather and travel seasons. A virtual dispatcher helps you capture every call when it is busy and keep paperwork clean when it is not.
- Winter weather. Your VA handles accident, slide-off and dead battery calls, assigns the nearest available driver, and sends customers realistic ETAs so they do not call a competitor.
- Potholes and spring travel. Your VA books flat tire, lockout and light-duty tows, and accepts or declines motor club offers based on your rules for distance and rates.
- Road-trip breakdowns. Your VA manages overheating and long-distance tow requests, confirms drop-off locations, and keeps motor club job statuses updated so you get paid on time.
- Impound and billing. Your VA answers release questions, prepares lien and owner notification paperwork, and reconciles motor club and cash invoices each week.
Towing companies with repair or roadside sister businesses can also see our handyman and garage door virtual assistant pages, or browse every trade on our home services hub. For hiring tips, read 10 questions to ask before hiring a virtual assistant company.
Towing Virtual Assistant FAQs
How much does a Towing virtual assistant cost?
Go Hire Virtual Towing VAs cost $12/hr for a General VA (call answering, dispatch, and invoicing) and $14/hr for a Professional VA (bookkeeping, office management, and marketing). A full-time General VA costs about $24,960 a year, compared with about $38,000 in wages alone for an in-house receptionist at the BLS May 2025 median of $18.27/hr, before payroll taxes and benefits.
What does a towing virtual assistant do?
A towing VA answers stranded-driver calls, collects location and vehicle details, dispatches drivers, manages motor club jobs, handles impound and release paperwork, and invoices every job.
Can a VA dispatch my tow trucks?
Yes. Your VA takes the call, confirms location and vehicle details, assigns the nearest available driver in your dispatch software, and updates the customer with an ETA.
Can my VA handle motor club jobs?
Yes. VAs monitor motor club portals, accept jobs within your rules, update statuses, and submit documentation for payment.
Can I get after-hours towing dispatch coverage?
Coverage depends on your VA's schedule. Tell us the hours you need in your task audit, and we'll factor them into your match.
How fast can I hire a Towing virtual assistant?
Most towing and roadside assistance companies are matched with a trained, pre-vetted VA in about one week, starting with a free 15-minute task audit.
Do I have to sign a long-term contract?
No. There are no long-term contracts or recruiting fees, so you can add VA hours during your busy season and scale back when it slows down.
Do you have bilingual Towing virtual assistants?
Yes. Bilingual English/Spanish VAs are available to serve Spanish-speaking customers and communicate with Spanish-speaking crews.
Can a towing VA handle private property impound calls?
Yes. Your VA can answer property manager requests, log authorization details, dispatch a driver, and handle vehicle owner calls about location, fees and release requirements using the rules you provide.
Can a towing virtual assistant give customers ETAs?
Yes. Your VA checks driver locations in your dispatch software, gives the customer an estimated arrival time, and texts updates if a driver is delayed. Clear ETAs reduce callbacks and cancellations.
Can a VA prepare impound lien and owner notice paperwork?
Yes. Your VA can look up registered owners through the services you use, prepare and track notice letters, and remind you of deadlines. You stay responsible for following your state rules, and the VA keeps every step documented.
Virtual Assistants for Other Home Service Trades
Running more than one service line? Your VA can support all of them.
Never Miss a Rescue Call Again
Book a free 15-minute task audit and see exactly what a Towing virtual assistant can take off your plate.
Book Your Free Task AuditCall (801) 649-4899