A busy primary care practice runs on a steady flow of work. For example, refill calls, insurance questions, and follow-ups never stop. As a result, each one pulls your front desk away from the patient. So a HIPAA-trained general practice virtual assistant from Go Hire Virtual keeps that flow moving. Our VAs are U.S.-managed. We train them on primary care tasks. In short, your team can focus on care, not the phone.
What a General Practice VA Handles
- Appointment scheduling — booking, confirming, and rescheduling across your practice management system
- Refill and referral coordination — routing prescription refill requests and specialist referrals to the right staff
- Insurance verification — confirming eligibility and copays before visits to cut down on billing surprises
- Patient calls and messages — answering routine calls, returning voicemails, and managing your patient portal inbox
- Recall and follow-up outreach — annual physicals, lab-result callbacks, and no-show recovery
- Front-office admin — intake forms, records organization, and daily data entry
HIPAA-Conscious by Default
First, your VA handles patient data with care. In addition, they work under a signed Business Associate Agreement. They also use encrypted, access-controlled systems. For more detail, review the rules on the U.S. Department of Health and Human Services website. Or see our own HIPAA compliance page.
Why Practices Choose Our General Practice Virtual Assistant
First, we match you with an assistant who has healthcare-admin experience. Next, we give you a dedicated client success contact. Then we scale support as your patient volume grows. As a result, you skip re-training a new hire every few months.
Pricing
General and family practice support falls under our Professional VA tier at $14/hr. This tier covers clinical-adjacent work like scheduling and insurance checks. Meanwhile, lighter admin can run through our General VA tier at $12/hr. Finally, we confirm the right fit during your free task audit.
Frequently Asked Questions
Can a general practice virtual assistant work inside our EHR?
Yes — with defined, access-controlled permissions that you set.
Are your VAs HIPAA trained?
Yes, with a signed Business Associate Agreement before handling any patient information.
How fast can we start?
Most practices are up and running within days, not weeks.
Ready to start? Book your free task audit and we will show you exactly where a general practice virtual assistant fits into your front desk.
